As one of Europe's leading technical support providers, Mila offers tech enthusiasts and professionals a great way to earn from their technical expertise. The platform connects customers in need of technical support or guidance with experienced service partners in their city. The platform is currently active in Germany, Switzerland, Austria, France, and the UK.
Like any other job portal, reputation is everything on Mila too. Even more so because digital devices are expensive, and people will only want to put their tech in the hands of the most experienced and reputable professionals. A profile filled with good reviews and 5-star ratings will give customers the confidence to pick you.
To help you accelerate the demand for your services, we have put together some tips to get better ratings on Mila :
Always be well prepared for your Mila Service - call the customer in advance to introduce yourself and ask questions about the service. This will help you understand your requirements and plan ahead. You can use the information to plan your schedule and ensure you have the tools needed for the job.
Check your training manuals - Check the Mila Academy to read and refresh your knowledge of the technology, brand, or device you will be servicing or installing.
Always be punctual
Keep the client in the loop - While the customer might not understand the technical complexities of the job on hand, they would still want to be involved. Always take time to explain what you will be doing and what kind of access you will need to complete the job.
Do take care to be respectful of the customers’ home and their privacy at all times.
Give complete device information - whether you are repairing an existing device or installing a new one, you must do a full run-through of the functionalities once you are finished. Give your customers a short tutorial explaining how their new device works and make sure they understand how to operate and troubleshoot some basic problems.
Get their signature on the Mila App - At the end of the service, reconfirm the final price, and don’t forget to get your invoice signed on the Mila app. This is a mandatory step for us to bill the customer and pay you.
Ask for a review - This is a vital step that most Mila professionals and friends often forget! All our customers receive an email asking for them to rate the service they received, but we find when you remind them face-to-face, they usually feel more obliged to take the time out to reply.