At Mila we strive to ensure that all customers receive a top quality service from Mila Friends and Professionals. We use skills and levels in order to deliver on that promise and to help you decide which services you would like to receive job offers for. 

Firstly, let’s explain: what are Mila Skills? 

When you first signed up with Mila, you were asked to select which services and devices you are skilled to install and troubleshoot. 

This could be anything from installing a dishwasher, setting up Windows to installing a Smart Camera or Smart Lighting.  

At Mila, we simply call it skills. 

When we receive an installation job request in your area and you have the required Mila skill for it, you will probably receive this offer. Why probably? You may not be the only one in the area who has the skill. Another Mila partner with a higher skill level may receive the job offer before you do. All of this is dependent on location, star rating, but also on skill levels.

What are skill levels? 

At Mila, we currently have two skill levels. When you first select a skill, you are assigned a skill Level 1. It means that you will be considered in the offer round for installation services which require this skill. 

However for most skills, a Level 2 exists. If it exists, you can see it in your partner profile under “Skills & Test” next to the skill name:

By clicking on “L2”, you access the training and test you need to take in order to get to level 2. Once you have the level 2 for a skill, you get more chances to receive job installations for services that require that skill. 

But beware! Some skills require you to have a skill level 2 as a minimum. This is the case for every brand we partner with in order to ensure a high quality service for all customers. Without skill level 2, you won’t get any job offers for that particular brand or special service. 

If a skill requires a level 2 minimum, it will be indicated in the skill’s name: