As we enter a new decade, it becomes evident that the next few years will be dominated by technology. Digital devices and new technologies such as IoT, AI, and 5G will rule the next decade and will infuse all our lives – at work, at home, and at play. 

Technical support professionals will naturally be at the frontline during this transformation and must be prepared to manage the challenges these innovations present. Here are some technical skills that will prove to be vital in the coming years –

Security – cyber attacks are no longer just on national elections and large conglomerates, they are now affecting individuals and small businesses too. Staying updated on the latest security systems, firewalls, antivirus packages, and more will help you offer enhanced protection to your customers. Small business owners would also value tech support professionals who can advise them on regulatory compliance, risk management, and end-user processes to keep them secure. 

Data – A big part of IoT and AI is going to be data. Data related knowledge is going to come in handy in the next few years. Customers are becoming aware of the value of their personal data and in the future, would like to work with professionals who understand how data is stored and analysed and can guide clients on how to track and control their information. Business Intelligence and analytics are currently the domain of larger enterprises, but small businesses and even individuals would like to dip their toes into this field.

Network – as the interconnectedness of devices increase, networking knowledge will become a priority for many tech support services, especially when it comes to installation or troubleshooting. It is already one of the popular services of Mila, and as more and more devices get added into the mix, it is bound to become even more sought after. 

Understanding Operating Systems and Platforms – Pure play tech/software companies are jumping into consumer electronics, smart home tech, and wearables sectors. Where earlier a TV installation professional didn’t need to know Apple’s operating systems, the way things are moving now, it will soon become necessary to know underlying platforms and operating systems.

We hope this article has given you a direction you can take to improve your sales figures in the coming few years.